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Frequently Asked Questions

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Answers

Can I purchase directly from Copernicus Educational Products Inc.?

Our products our exclusively available through a network of dealers and we do not sell directly

I am calling from a school and I have received my order, but where is my invoice?

Please contact the dealer from which the item was purchased.

What should I do if I receive damaged merchandise?

Please save all packaging and cartons if your shipment has been damaged. If you have a Copernicus Educational Products ‘packing slip’, please contact us for further instructions as soon as possible. Phone customer service at (800) 267-8494 or e-mail info@copernicused.com. If your packing slip is from a dealer, please contact them for further instructions.

Can I order additional accessories or tubs for my Copernicus educational product?

All of our accessories are available for purchase through a dealer. If the dealer you use does not carry the item you are looking for, contact us right away and we will direct you to a dealer that will be happy to fill your order. Top

I am calling from a school and I am missing boxes from my shipment…what should I do?

Please contact the dealer from which the item was purchased. However, should you encounter any problems, please contact us immediately and we will do our best to help you. Top

The whiteboard surface on my Copernicus Educational Product is not erasing properly... what should I do?

We have tested all of our white boards and suggestions are available on our white board tips page. Should you have any further difficulty, please contact our Customer Service department as soon as possible. Top

I have seen one of your educational products in another classroom (or school) and I want to purchase one, but I am not exactly sure what the item is. Can you help me?

View the product featured on our website or contact one of our Customer Service Representatives. By describing the product you are looking for, we will do our best to determine which product it is. Top

I have (or someone else) has ruined the surface of my Copernicus white board…what should I do?

We have tested all of our white boards and suggestions are available on our white board tips page. Should you have any further difficulty, please contact our Customer Service department as soon as possible. Top

How do I become a distributor of your products?

Contact us at sales@copernicused.com or phone our Sales & Marketing department at 1-800-267-8494 option 2. Top