Current Opportunities
Director of Sales
Manager: President
Job Summary: As a primary point of contact for Copernicus, the Director of Sales interacts daily with potential and existing customers (both end users and the dealer channel) providing a high standard of service. This role is responsible for channel management, development and strategy. The Director of Sales oversees and manages the functions of the sales department, while portraying and promoting a superior company image. The position performs tasks which require skills in organization and planning, and an in-depth knowledge of company operations and objectives.
Primary Activities Include:
- Establishing and maintaining customer relationships.
- Planning, developing, recommending, negotiating, and administering customer contracts and proposals pertaining to the sales and marketing of Copernicus products.
- Creation, monitoring and analysis of sales programs and promos, with a focus on supporting dealer relationships and efforts
- Management and analysis of Dealer Channel, including evaluation, addition or termination of accounts, allocation of accounts by rep, and strategy of the channel overall
- Sales Analysis to guide decision making and strategy
- Visiting customers as required.
- Overseeing the supervision of personnel in the sales department including allocating work, training, problem resolution, evaluating and recommending desired performance requirements.
Secondary Activities Include:
- Working closely with Marketing to develop programs and promotions
- Identifying opportunities related to product launches, and working with Marketing to develop go-to-market strategies
- Identifying Tradeshow opportunities – including Copernicus owned shows as well as participation in dealer tradeshows.
- Assisting in the development of new products by sharing market intel and dealer feedback with the NPD team.
Requirements and Qualifications:
- Excellent organizational, time management and supervisory skills.
- Excellent communication skills, both orally and written.
- Must have the ability to pay close attention to detail.
- Employee development and performance management skills.
- Ability to foster a cooperative work environment.
- Ability to utilize sales promotion techniques
- Ability to make administrative/ procedural decisions and judgments.
- Ability to develop and maintain record keeping systems and procedures.
- Ability to gather data, compile information, and prepare reports
- Professionalism
- Self motivated
Interested applicants may forward their resume in PDF format by December 18, 2020 to myfuture@copernicused.com.
Customer Solutions Ninja
Department: Customer Service
Supervisor: Administration/ Customer Service Supervisor
Job Summary: You are the customers’ primary point of contact and are empowered to own each inquiry from start to finish. In our fast paced environment you will need the ability to think on your feet and use your creative problem solving skills. You will use your “Ninja” skills to effectively communicate with various department team members to complete your daily “missions”. The goal is to create a positive customer experience.
Primary Activities Include:
- Effectively respond to & document all customer inquiries in a timely manner
- Collaborate with all Copernicus team members as required to troubleshoot and resolve customer issues
- Develop & maintain a broad understanding of all company products and their applications within the education market.
- Prepare freight quotes, service orders, return authorizations and customer correspondence with accuracy and professionalism
- Provide customers with support related to product information, order status, freight quotes and pricing.
- Manage inside sales accounts and update all other customer accounts and internal databases as needed.
- Manage the Bid Registration and qualification process
- Prepare analysis and other reports for Sales as needed.
- Update Product Information forms
- Miscellaneous items and backup to other departments as may be required.
Requirements:
- Able to determine your customer’s needs and issues
- Effective communicator - concise, effective verbal and writing skills
- Able to manage and defuse difficult situations
- Confident in making decisions within given parameters
- Creative problem solving skills
- Strong organizational & time management skills
- Passion for helping others & working as a team
Interested applicants may forward their resume in PDF format by December 18, 2020 to myfuture@copernicused.com.
