FAQ

You've got questions, we've got answers. If you don't see the answer you're looking for, feel free to Contact Us and we'll be happy to help you out.

What can I use to clean and sanitize my product?

We recommend using a clean cloth with a disinfectant for non-porous surfaces and wipe the product down. Alternatively, a clean, dampened cloth with hot soapy water works too. Use a clean cloth for drying. Please avoid any electrical components. Spot test with cleaner in a small spot prior to using.

How to care for your 3D printer filament when it’s not in use.

Humidity can affect 3D printer filament. The majority of filament materials attract water molecules in the air and absorb it, some more than others. If enough moisture is absorbed into the filament, it could affect how well your 3D prints turn out. It can even lead to a failed print. In order to reduce the absorption of water by your filament, it is recommended that you store filament in a sealed container. Common DIY solutions include re-sealable bags and the inclusion of Silica gel to absorb any moisture within the bag or container.

How do I set up my device cables in my Tech Tub2®?

Watch the Premium Tech Tub2® -holds 6 devices (FTT600) Cabling set-up video.

Watch the Premium Tech Tub2® -holds 10 devices (FTT1000) Cabling set-up video.

Watch the Tech Tub2® Modular Cart (FTT624, FTT632) Cabling set-up video. 

Watch the Tech Tub2® Premium Cart (FTT432) Cabling set-up video.

Watch the Dual Duty Teaching Easel (FTT200, FTT201, FTT202) Cabling set-up video.

 

How do I set up my device cables in the cable pocket of my Original Tech Tub™?

Watch this video for details on cabling the Tech Tub™ Premium: Holds 6 Tablets (TEC600)

Watch this video for details on cabling the Tech Tub™ Premium: Holds 6 Chromebooks™ (TEC600C)

Watch this video for details on cabling the Tech Tub™ Premium: Holds 10 Tablets (TEC1000)

I need help synchronizing my devices...what can I do?

How to synchronize your devices. 

Questions about your Self-Regulation Classroom Cruiser (bike)?

Please see our complete Self-Regulation Classroom Cruiser FAQ document. 

Can I purchase directly from Copernicus Educational Products Inc.?

Our products are exclusively available through our dealer network and we do not sell directly.  Visit our Where to Buy page to locate a dealer near you. 

I am calling from a school and I have received my order, but where is my invoice?

Please contact the dealer from which the item was purchased.

What should I do if I receive damaged merchandise?

Please save all packaging and cartons if your shipment has been damaged. If you have a Copernicus Educational Products ‘packing slip’, please contact us for further instructions as soon as possible. Phone our Customer Solutions Ninjas at (800) 267-8494 or e-mail info@copernicused.com. If your packing slip is from a dealer, please contact them for further instructions.

Can I order additional accessories or tubs for my Copernicus educational product?

All of our accessories are available for purchase through a dealer. If the dealer you use does not carry the item you are looking for, please contact our Customer Solutions Ninjas to connect you with a dealer that does.

I am calling from a school and I am missing boxes from my shipment…what should I do?

Please contact the dealer from which the item was purchased. However, should you encounter any problems, please contact us immediately and we will do our best to help you.

The whiteboard surface on my Copernicus Educational Product is not erasing properly... what should I do?

Please check our Whiteboard Tips and Tricks page for suggestions. If you have any further difficulty, please contact our Customer Solutions Ninjas.

I have (or someone else) has ruined the surface of my Copernicus whiteboard…what should I do?

Don't panic, there could still be hope! Visit our Whiteboard Tips and Tricks page. If you have any further difficulty, please contact our Customer Solutions Ninjas as soon as possible.

I have seen one of your educational products in another classroom (or school) and I want to purchase one, but I am not exactly sure what the item is. Can you help me?

The best way for us to identify what product you saw is to snap a picture of it and send it to one of our Customer Solutions Ninjas.

How do I become a dealer of your products?

Please contact the Sales department.